MLevel

Contact Centers & BPO

Upskill Your Agents to Grow Your Business and Increase Profits

Whether it's new-hires or seasoned Staff, our training solution creates better employees

Reduce Training Time

A training cycle that is as short as possible with a high knowledge-retention rate can reduce the overall time agents are taken off the floor to train resulting in cost savings.

Reduce Turnover
of Employees

Employees want a workplace that allows for promotion. The right training program helps grow individuals and keeps them committed to your company.

Increase Speed to Resolution

A training program that assesses and reinforces knowledge ensures that agents are prepared for any customer situation and increases first call resolution.

Increase the Value of Agents

Rapidly upskilling your agents and increasing their product knowledge allows you to provide exceptional customer experience to your clients.

MLevel's Data-Driven, Digital Learning Platform Powers Those Results

True Performance Analytics

With MLevel’s Analytics Dashboard, you can drill down to specific employee performance and go through questions and learning topics to see exactly what your staff knows or doesn’t know. 

You can get concrete data rather than relying on a mentor’s subjective judgement to ensure employees are ready to move to the floor.

Knowledge Reinforcement

The data in our platform helps you to identify gaps within your training program, specifically related to learner performance around product knowledge, standard operating procedures, policies, etc. It provides you the opportunity to share targeted reinforcement training packaged into bite-sized chunks to make the most of your agents downtime between calls to continue to improve your overall agent performance.

 

Quick Training from Design to Delivery

The MLevel platform empowers you to rapidly author and deploy training to your team wherever they are.

You can train your staff directly on any computer, tablet, or mobile device simply by sharing a URL, whether they are working in one of your centers or working from home with MLevel’s quick learning modules you can educate everyone in your organization from new hires to seasoned staff on all the things.

Listen to the former Director of Global Learning at Etech explain how the MLevel platform provided the ease of use and training data to drive success with their clients.

How the MLevel Platform Helped Our Contact Center and
BPO Customers

Ready to get started?

Empowering learners Together

We’re excited to announce that we are now a part of the Axonify family. To all of those who have supported the MLevel journey, we thank you!  Here’s to the next chapter and to furthering data-driven learning.